As organizations accelerate their digital transformation initiatives, automation is no longer limited to isolated processes. The challenge today is orchestrating information, workflows, AI, and compliance across the entire organization.

To support this transition, a new Gartner BOAT (Business Orchestration and Automation Technologies) Resource Hub is now available, providing practical guidance on how modern organizations can build scalable, compliant, and connected automation strategies.

The Gartner BOAT framework highlights the importance of combining technologies such as content services platforms, workflow automation, artificial intelligence, process orchestration, and governance into a unified digital ecosystem. Rather than focusing on individual tools, BOAT emphasizes how these capabilities work together to drive operational efficiency and business agility.

For organizations managing large volumes of documents, business processes, and regulated information, this approach is becoming increasingly relevant. As regulations such as GDPR and the upcoming EU AI Act continue to shape digital transformation across Europe, companies must ensure that automation initiatives remain secure, transparent, and compliant.

The Resource Hub brings together three in-depth articles covering the key principles of the Gartner BOAT framework:

Why Content Services Platforms Are the Foundation of BOAT

Discover why effective orchestration starts with structured information management, content governance, and interoperability between systems.

From Vision to Execution: Implementing the Gartner BOAT Framework

Learn how organizations can translate BOAT concepts into practical architectures, operating models, and automation initiatives.

BOAT in the Benelux: Balancing Compliance, Data and Automation

Explore how organizations can align automation opportunities with regulatory requirements while maintaining control over sensitive business information.

The Resource Hub also includes a comprehensive BOAT whitepaper that combines the complete article series with additional recommendations, practical guidance, and implementation considerations.

Designed for business leaders, IT decision-makers, and digital transformation teams, the whitepaper provides a structured overview of how to build connected and scalable automation ecosystems while maintaining governance and compliance.

As automation, AI, and content-driven processes continue to converge, organizations need more than standalone technologies. Success increasingly depends on the ability to orchestrate information, processes, systems, and governance across departments.

The Gartner BOAT framework provides a valuable perspective on how organizations can achieve this balance while preparing for the next generation of intelligent business operations.